Los Alamos National Laboratory Veterans Jobs

COVID Vaccine Mandate for Los Alamos National Laboratory

The COVID vaccine is mandatory for all Laboratory teleworking and on-site employees, on-site students, on-site contractors, and on-site subcontractors unless granted an accommodation under applicable state or federal law.

NNSA Supplemental Directive 206.2. Please note t
d circumstances. See <a href="https://www.directives.doe.gov/directives-documents/400-series/0472.2-BOrder-chg1-pgchg">DOE Order 472.2 </a>for additional infor
ease refer to Policy <a href="https://int.lanl.gov/policy/documents/P701.pdf">Policy P701 </a>for applicant eligib
ase send an email to <a>applyhelp@lanl.gov </a>or call 1-505-665-44

Job Information

Los Alamos National Laboratory Telecommunications Analyst 2 in Los Alamos, New Mexico

What You Will Do

The Network, Infrastructure, and Engineering‐Telecommunication Services group seeks an experienced Telecommunications Analyst to provide service desk support services for the Mobility Services Team. The Mobility team distributes and supports communication devices such as iPhones, iPads, pagers, and trunked radios throughout the Laboratory. We are looking for an experienced telecommunication analyst with service desk experience and excellent customer service skills to work in a challenging and evolving environment. The selected candidate will provide service desk support to users with technical and information technology issues involving accounts, cellular devices, or network services, including timely resolution of problems or escalation to appropriate technical personnel on behalf of the customer. In addition, they will be developing documents, implementing standard operating procedures, and customer service guidelines related to mobile devices while supporting and maintaining effective customer relationships

What You Need

Minimum Job Requirements:

Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.

Outstanding communication skills—

  • Ability to collaborate with customers, stakeholders, and suppliers to define expectations and mutual responsibilities.

  • Ability to explain complex technical concepts and options to a non-technical audience and present them with solutions for service delivery.

  • Excellent interpersonal, oral, and written communication skills and customer service.

  • Desire and commitment to do all the above with a customer-service mindset.

  • Demonstrates an intermediate working knowledge in Excel and Word

Proficiency with telecommunications mobility devices—

  • Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.

  • Strong working knowledge of cellular telephone applications, security, and data use controls.

  • Intermediate knowledge of hardware and software integration and testing.

Education/Experience: Position requires a minimum of 4 years of related experience or equivalent combination of education and experience related to the occupation.

Desired Qualifications:

Experience with general business operations, billing and cost analysis.

Note to Applicants:

Please provide a comprehensive cover letter that details how you meet the qualifications for the position.

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: L (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements

  • for access to classified matter.

Location: This position will be located in Los Alamos, NM.

COVID Vaccine :

The COVID vaccine is mandatory for all Laboratory employees, on-site contractors, and on-site subcontractors unless granted an accommodation under applicable state or federal law. This requirement will apply to those working on-site, those teleworking, and all new hires.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year .

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

§ PPO or High Deductible medical insurance with the same large nationwide network

§ Dental and vision insurance

§ Free basic life and disability insurance

§ Paid childbirth and parental leave

§ Award-winning 401(k) (6% matching plus 3.5% annually)

§ Learning opportunities and tuition assistance

§ Flexible schedules and time off (paid sick, vacation, and holidays)

§ Onsite gyms and wellness programs

§ Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: L (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements

  • for access to classified matter. This position requires a Q clearance which requires US Citizenship except in extremely rare circumstances. Dependent upon position, additional authorization to access nuclear weapons information may be required that may or may not be available to dual citizens depending upon the circumstances.

  • Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. SeeDOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to PolicyPolicy P701for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1. Employment Status

Full Time

Appointment Type

Regular

Regular

Contact Details
Contact Name Gonzales, Andrea Jo
Email andreag@lanl.gov
Work Telephone
Vacancy Name: IRC96589
Organization Name NIE-TS/Telecommunication Services
Minimum Salary 53500
Maximum Salary 82800
Req ID: IRC96589
Category: Information Technology

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