Los Alamos National Laboratory Remedy Developer (Systems Analyst 2/3) in Los Alamos, New Mexico

What You Will Do

The selected candidate will be a part of SAE-3’s Remedy Tools Team as Remedy Developer. This position requires an experienced professional with understanding of the BMC Software’s Remedy Action Request (ARS) System, Remedy IT Management System (ITSM) suite, Atrium CMDB, and Smart Reporting. System Analysts support (development, administration, maintenance) enterprise production systems and associated applications and realms in support of institutional customers.

This position will be filled at either the Systems Analyst 2 or 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.

Systems Analyst 2 ($72,500-$118,200)

The selected candidate will work as a Systems Analyst 2 to support the development, configuration, administration and maintenance of Remedy and its components for Los Alamos National Laboratory. The tool set currently includes BMC’s Remedy Action Request System, Remedy IT Service Management suite, Atrium CMDB, and Smart Reporting applications.

The successful candidate will be required to:

  • Work closely with members of the Remedy Tools Team, as well as other IT-related groups who use Remedy on a regular basis.

  • Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed.

  • Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the Remedy team.

  • Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements.

  • Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs.

  • Prepare documentation for developed workflow solutions, training and user guides.

Systems Analyst 3 ($87,800-$144, 800)

In addition to the responsibilities outlined above, the Systems Analyst 3 will:

  • Participate with other senior Remedy Developers within the Remedy Tools Team to help define the strategy and direction that Remedy should take at the Lab.

  • Perform workflow solution analysis, system risk analysis, and software reliability analysis with fellow Remedy Developers, System and Database Administrators.

  • Develop integration strategies and solutions using BMC Atrium Integrator, Remedy’s REST API, and other potential solutions to integrate Remedy with third-party applications.

  • Participate in meetings to guide requirements analysis and develop solutions to onboard new groups and divisions using third-party forms and applications into Remedy.

  • Develop custom applications, forms, and workflow in Remedy outside the IT Service Management suite to meet the specific custom needs of IT and non-IT services.

  • Assist in maintaining the accuracy of data being imported into the CMDB from third-party asset discovery solutions implemented at the Lab.

What You Need

Minimum Job Requirements:

Minimum Job Requirements for Systems Analyst 2

Demonstrated professional experience in the following areas:

  • Strong IT troubleshooting skills

  • Strong project management and attention to detail skills

  • Ability to identify opportunities to design and implement process improvements.

  • Understanding of ITIL framework, workflows, and integration.

  • Understanding of Agile Development framework.

  • Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control.

  • Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls.

Additional Job Requirements for Systems Analyst 3

In addition to the above job requirements, applicants for System Analyst 3 consideration must demonstrate professional experience in the following areas:

  • Five years or more experience working with administration and development of Remedy forms and workflows, including products such as BMC Remedy IT Service Management suite.

  • Strong familiarity with BMC Atrium CMDB application.

  • Familiarity with BMC Atrium Integrator.

  • Strong familiarity with the Software Development Lifecycle.

Desired Skills:

  • BMC certification

  • Apache Tomcat 7 or higher

  • ITIL v3 framework and processes certification

  • Familiarity with BMC SmartIT and Digital Workplace

  • Familiarity with BMC Discovery (formerly ADDM)

  • Familiarity with BMC TrueSight (formerly Patrol)

  • Familiarity with BMC Smart Reporting or BMC Analytics

  • SQL language for use with Microsoft SQL or Oracle databases

  • Experience with other ITSM Tools such as Service Now, HP Service Manager, Maximo.


Systems Analyst 2: A minimum bachelor’s degree in Computer Science or related field preferred, or equivalent; four years relevant education and professional experience.

Systems Analyst 3: A minimum bachelor’s degree in Computer Science or related field preferred, or equivalent; eight years relevant education and professional experience.

Notes to Applicants:

  • No long-term remote work is possible

  • Work location will be in Los Alamos, NM

  • Relocation Reimbursement per Lab policy

  • Participate in rotating team on-call schedule

  • Will be working with Remedy version 9.x

  • Existing security clearance not required, but must have the ability to obtain a Q clearance.

Additional Details:

Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements* for access to classified matter.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular Position:Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants:Please refer to Laboratory policy P701 for applicant eligibility.

Equal Opportunity:Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.

Where You Will Work

Located in the beautiful mountains of northern New Mexico near Santa Fe, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns.

Our employees are our greatest asset, which is why we provide a comprehensive benefits package that offers health coverage for you and your eligible family members today and retirement plans for a brighter tomorrow. A healthy workforce is paramount to a successful organization. We offer an incentivized wellness plan and preventive care to encourage and reward good basic health choices. Also, for your financial wellness, we provide a tax-deferred 401(k) retirement plan, with a company match and service based contribution.

Remedy is regarded as a “Lab Essential” application that supports the day to day operations and user requests of multiple groups and divisions across Los Alamos National Laboratory. Los Alamos Labs have been using Remedy since 1994 ranging from custom application development to use of Remedy’s IT Service Management suite. The Remedy Tools Team is looking to expand its staff to help manage the application’s continued growth at the Lab, as well as work on future development projects based on a diverse range of customer needs.

Location: Los Alamos, NM, US

Contact Name: Christensen, Richard Fredrick Jr

Organization Name: SAE-3/Site Infrastructure & Programs Software

Email: rchristensen@lanl.gov

Job Title: Remedy Developer (Systems Analyst 2/3)

Appointment Type: Regular

Req ID: IRC64317