Los Alamos National Laboratory IT Manager 2 in Los Alamos, New Mexico
What You Will Do
The Network and Infrastructure Engineering- (NIE-CS) Core Services group is looking for an experienced, highly motivated team leader to manage the Production Control team and Data Center Management team. The selected candidate will have a customer focused approach to a team that provides 24/7 computer operations support for the LANL. The team provides three shifts on a 5x24 schedule, Monday through Friday, in addition to on-call support during weekends and holidays. The support includes job scheduling, systems monitoring and alerting, backup tape processing, and first level support for ADBI customers. The team monitors systems utilizing diagnostic tests, system messages and scripts as well as responds to error messages, systems crashes, equipment failures, and user concerns. The Data Center Management team is custodians for 5 data centers including 2 VTR’s. The team is in charge of all work within the data centers. They manage training, access, racking/stacking servers, salvage, facility coordination, and running network cables. The team leader will be responsible for workload distribution.
As the Production Control Team Leader, responsibilities include:
Providing technical and administrative leadership of a team of technicians in the daily operations of the LANL’s complex business processing environment
Establishing and maintaining guidelines/policies/procedures for daily operations
Maintaining on-call schedules and procedures
Establishing training plans for team members and development of junior technicians
Collaborating with other NIE teams to research solutions for complex problems that span multiple disciplines, including hardware, software development, systems programming, data management, security, networking, telecommunications, or related disciplines
Collaborating with other NIE teams to integrate strategic thinking in the formulation of solutions and capabilities to ensure that long-term business objectives and impacts are met
As the Data Center Management Team Leader, responsibilities include:
Report efficiency metrics to DOE eDARS system
Coordinate work with running network cables and server installations
Maintain data integrity for Data Center Inventory Management system
Administer Keywatcher systems for the data centers
Understand electrical capacities within the data center
What You Need
Minimum Job Requirements:
Demonstrated experience in leading a team/organization in all aspects of organizational management, capability and staff development, performance and salary management
Experience applying project management principles to set project scope, schedule, priorities, and deliverables
Demonstrated excellent verbal and written communication skills in order to interact with system administrators, database administrators, programmers and customers
Demonstrated experience with multiple employee notification system management
Demonstrated experience with batch scheduling jobs of various environments and manipulating job streams
Demonstrated experience to logically problem solve to schedule jobs with complicated schedules
Knowledge of and experience with Datacenter operations.
Proven ability to manage 24X7 operations
Ability to lift 30+ pounds
Position requires a Bachelor’s Degree in Computer Science, Information Systems or related field from an accredited institution and 3 years related experience; or, an equivalent combination of education and experience directly related to the occupation.
Experience with an enterprise scale job-scheduling package with preference to Control-M suite of products.
Basic knowledge and understanding of UNIX, LINUX and Microsoft computer operating systems.
Familiarity with tools used for mass notification (Everbridge/ServiceNow Ticketing system).
Familiarity with network cables, connections, and peripherals.
Understanding of data center efficiency or PUE.
Knowledge of IT governance frameworks such as ITIL, DevSecOps, etc
Demonstrated experience in formal incident management
Active DOE Q clearance
Note to Applicants:
For full consideration, along with your resume, please include a detailed cover letter explaining how you meet each of the minimum requirements and any of the desired qualifications.
Location: This position will be part of the Laboratory’s Telework Pilot and may work from a remote/home location within a two-hour ground commute of the Laboratory. The Telework Pilot is in effect from Oct. 1, 2020 through Sept. 30, 2021, but may be shortened or extended at the manager’s discretion. Ability to report on-site is a must for this position.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year .
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid maternity and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (paid sick, vacation, and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
for access to classified matter.
Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to PolicyPolicy P701for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to email@example.com or call 1-505-665-4444 option 1. Appointment Type
Contact Name Gonzales, Andrea Jo
Vacancy Name: IRC85833
Organization Name NIE-CS/ Core Services
Minimum Salary 113100
Maximum Salary 190900
Req ID: IRC85833
Category: Information Technology