Los Alamos National Laboratory Computing Systems Tec 5 in Los Alamos, New Mexico
What You Will Do
Join our world class computing organization! XIT Institutional Systems Services (XIT-ISS) group is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the Downtown and BBF team to support a Service Level Agreement for General Counsel, the eDiscovery team and/or provide institutional desktop computing support.
Computing Systems Tec 5 (CST-5) ($71,000 - $112,700)
The successful candidate will provide eDiscovery support and/or institutional computing support that includes the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:
Support Windows and Mac desktop systems on the unclassified network
Resolve issues or fulfill requests through remote desktop support
Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
Providing outstanding customer service, including working with customers to resolve issues
Work closely with IT to maintain databases and update software as required
Work to accurately and efficiently ensure the timely flow and on-line availability of document and electronic evidence collections
Work with attorneys, staff, clients, co-counsel and independent consultants to document evidentiary materials related to assigned cases.
What You Need
Minimum Job Requirements:
Demonstrated experience of Windows and Mac OS X system administration including utilizing Active Directory to proactively manage systems
Experience solving software and hardware issues
Experience troubleshooting problems using Bomgar, SCCM Remote, or similar desktop automation systems to remotely administer systems
Experience with hardware or software hard drive encryption
Significant experience using a call tracking system including using it to resolve user issues
Extensive experience interacting with customers and peers in a professional and responsive manner
Exceptional work ethics and time management
Working knowledge of forensics and electronic discovery
Training/Certifications: Must have or willing to complete forensic training and certification, ENCE, Relativity Review, etc.
Education/Experience: Position requires a High School diploma or equivalency and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation. At this level, additional training, certification, and/or education may be expected, including associate’s degrees and graduation from technical institutions.
JAMF administration experience
SCCM administration experience
Vendor certification (Apple Mac or Microsoft Windows)
Relevant experience in eDiscovery and/or Litigation Technology Support role
Essential Job Functions (can perform with or without reasonable accommodation): General physical mobility; carrying 10-20 pounds.
This position will be part of the Laboratory’s Telework Pilot and may work from a remote/home location within a two-hour ground commute of the Laboratory. The Telework Pilot is in effect from Oct. 1, 2020 through Sept. 30, 2021, but may be shortened or extended at the manager’s discretion. Ability to report on-site is a must for this position.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid maternity and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (paid sick, vacation, and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
for access to classified matter. This position requires a Q clearance which requires US Citizenship except in extremely rare circumstances. Dependent upon position, additional authorization to access nuclear weapons information may be required that may or may not be available to dual citizens depending upon the circumstances.
Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. SeeDOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to PolicyPolicy P701for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to firstname.lastname@example.org or call 1-505-665-4444 option 1. Appointment Type
Contact Name Gonzales, Andrea Jo
Vacancy Name: IRC89714
Organization Name XIT-ISS/Experience IT - Institutional Systems Services
Minimum Salary 71000
Maximum Salary 112700
Req ID: IRC89714
Category: Information Technology