Los Alamos National Laboratory Computing Systems Tec 4 / Tec 5 in Los Alamos, New Mexico
What You Will Do
Join our world class computing organization! Experience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and/or Mac OS X System Administrator for our Tier 1 Service Desk. Our diverse team consists of approximately 24 professionals, technicians, and students. As a remote desktop support professional, you will provide day-to-day technical support services to a broad customer base in a heterogeneous computing environment.
As a member of the Service Desk Team, you will perform the full spectrum of remote and telephone support on Windows and Mac systems, mobile devices, and other LANL business applications, including but not limited to:
Computing Systems Tec 4 (CST-4) ($64,400 - $102,300)
The successful candidate will perform the full spectrum of remote Windows, Mac, and/or Linux desktop administration, including but not limited to:
Support computer systems on the unclassified network
TicketMaster role and responsibilities
Resolve issues or fulfill requests through remote desktop support
Configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
Installation and troubleshooting of software and/or operating systems
Computing Systems Tec 5 (CST-5) ($71,000 - $112,700)
The successful candidate will perform the following, including but not limited to:
All job duties outlined above
Provide technical leadership and knowledge in support of a well-managed computing environment
Research new hardware and software tools and solutions
Communicate technical information to both technical and non-technical personnel
Practice Information Architecture processes and standards
What You Need
Minimum Job Requirements:
Demonstrated experience of Windows, Mac, and or Linux desktop administration
Experience solving software and hardware issues
Experience troubleshooting problems using Bomgar, SCCM Remote, or similar desktop automation systems to remotely administer systems
Experience with hardware or software hard drive encryption, and software file encryption
Experience implementing network security measures
Significant experience using a call tracking system including using it to resolve user issues
Extensive experience interacting with customers and peers in a professional and responsive manner
Exceptional work ethics and time management
Understanding and adhering to all Laboratory policies, procedures, and standards
Additional Job Requirements for Computing Systems Tec 5:
In addition to the requirements outlined above, qualification at the higher level requires:
Experience solving complex software and hardware issues in a heterogeneous computing environment
Experience using configuration management tools
Extensive experience interacting with customers and peers in a professional and responsive manner and giving presentations
Experience implementing “Best Practice”, processes, and standards
Experience troubleshooting problems remotely using Bomgar, SSH, or similar desktop automation systems to remotely administer systems
Education/Experience at lower level: Position requires a High School diploma or equivalency and 4-6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation. Technical Institute graduation or AA degree may be preferred.
Education/Experience at higher level: Position requires a High School diploma or equivalency and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation. At this level, additional training, certification, and/or education may be expected, including associate’s degrees and graduation from technical institutions.
Advanced vendor certification (Apple Mac or Microsoft Windows)
Experience troubleshooting and resolving computer vulnerabilities
Location: This position will be part of the Laboratory’s Telework Pilot and may work from a remote/home location within a two-hour ground commute of the Laboratory. Employee participation in the Telework Pilot may be shortened or extended at the manager’s discretion. Ability to report on-site is a must for this position.
COVID Vaccine : The COVID vaccine is mandatory for all Laboratory employees, on-site contractors, and on-site subcontractors unless granted an accommodation under applicable state or federal law. This requirement will apply to those working on-site, those teleworking, and all new hires.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid childbirth and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (paid sick, vacation, and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements
for access to classified matter. This position requires a Q clearance which requires US Citizenship except in extremely rare circumstances. Dependent upon position, additional authorization to access nuclear weapons information may be required that may or may not be available to dual citizens depending upon the circumstances.
Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. SeeDOE Order 472.2 for additional information.
426.2: This position is subject to DOE Order 426.2, Personnel Selection, Training, and Qualification Requirements for DOE Nuclear Facilities, which establishes entry-level requirements to ensure candidates selected for specific positions can successfully perform the requirements of the job.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to PolicyPolicy P701for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to email@example.com or call 1-505-665-4444 option 1. Employment Status
Contact Name Gonzales, Andrea Jo
Vacancy Name: IRC92911
Organization Name XIT-TSS
Req ID: IRC92911
Category: Information Technology